Frequently Asked Questions | Resources

In general, smaller and less complex projects may be completed within a matter of hours or a day, while larger or more intricate situations could take multiple days or even weeks to fully remediate.

We understand the importance of confidentiality and privacy during the cleanup process, especially when dealing with sensitive and traumatic situations. We employ various measures to ensure the utmost discretion and protect the privacy of our clients:

–Non-Disclosure Agreements: We may have clients sign non-disclosure agreements that legally bind all involved parties to maintain confidentiality regarding the details and nature of the cleanup.

–Unmarked Vehicles: Our cleanup teams often arrive in unmarked vehicles to maintain a low profile and minimize attention from the public or neighbors.

–Protective Gear: Our technicians wear personal protective equipment (PPE) to safeguard their identity and prevent the release of personal information.

–Respectful Behavior: Our cleanup crews are trained to conduct themselves professionally and respectfully during the entire process, being mindful of their surroundings and the privacy of the clients.

–Secure Disposal: Biohazardous waste and materials are securely and properly disposed of following industry regulations, ensuring that potentially sensitive items are handled with care.

–Limited Access: Cleanup companies restrict access to the cleanup site to only authorized personnel, ensuring that no unauthorized individuals are present during the remediation process.

–Confidentiality Policies: We have strict internal policies and protocols in place to safeguard client information and ensure that only necessary personnel have access to relevant details.

We prioritize the safety of our technicians and clients by implementing a range of safety precautions during the cleanup process. Some of our common safety measures include:

–Personal Protective Equipment (PPE): Our technicians wear appropriate PPE, including gloves, masks, goggles, and coveralls, to protect themselves from potential biohazards and minimize the risk of exposure.

–Training and Certification: Our technicians undergo extensive training and hold certifications in biohazard cleanup and remediation, ensuring they are knowledgeable about industry best practices and safety protocols.

–Hazard Assessment: Before beginning any cleanup, a thorough hazard assessment is conducted to identify potential risks and develop a strategy to mitigate them effectively.

–Containment and Segregation: The affected area is cordoned off and isolated to prevent cross-contamination. Specialized barriers and containment measures may be used to create a controlled workspace.

–Proper Disposal: Biohazardous waste and materials are handled according to strict regulations and guidelines. They are safely collected, stored, and disposed of in designated containers or through licensed medical waste disposal services.

–Decontamination Procedures: Rigorous decontamination procedures are employed to ensure the complete removal of biohazards and to sanitize the affected area thoroughly.

–Equipment and Tools: We utilize specialized equipment and tools designed for biohazard cleanup to minimize risks and enhance safety. This includes HEPA air filtration systems, disinfection solutions, and biohazard waste disposal containers.

–Ongoing Training and Compliance: We stay up-to-date with the latest safety regulations and maintain compliance with local, state, and federal health and safety guidelines. Technicians receive regular training and refreshers to ensure their skills and knowledge remain current.

We understand the urgency and time sensitivity of biohazard and trauma scene cleanup requests. While response times can vary depending on factors such as location, availability of our technicians, and the nature of the situation, we prompt emergency same day service.

In general, we aim to respond to urgent requests as quickly as possible. We have system in place to ensure a timely response, including 24/7 availability for emergencies. We have dedicated on-call teams ready to mobilize and respond to biohazard cleanup requests swiftly.

We work closely with insurance providers and can assist with insurance claims. While coverage may vary depending on the specific insurance policy, it’s common for biohazard cleanup services to be covered under homeowners’ insurance, commercial property insurance, or specialized policies that include biohazard remediation.

We offer free estimates or consultations for our services. They are conducted by our experienced professionals who assess the scope and extent of the biohazard cleanup needed.

Our technicians undergo extensive training and hold various certifications to ensure their expertise in handling biohazardous situations. Some common certifications and training programs include:

-Bloodborne Pathogen Certification: This certification ensures that technicians are trained in bloodborne pathogens, their transmission, and methods for safely handling and disposing of biohazardous materials.

-OSHA (Occupational Safety and Health Administration) Certification: OSHA training provides technicians with knowledge of safety regulations, hazard communication, personal protective equipment (PPE) usage, and general safety protocols in the workplace.

-IICRC (Institute of Inspection, Cleaning and Restoration Certification): Technicians may hold certifications from the IICRC, which offers specialized training in areas such as trauma scene cleanup, odor control, mold remediation, and carpet cleaning.

-HAZWOPER (Hazardous Waste Operations and Emergency Response) Certification: This certification equips technicians with the knowledge and skills necessary to handle hazardous materials and respond to emergency situations safely.

-Biohazard Remediation Certification: Technicians may hold certifications specific to biohazard remediation, covering topics such as proper decontamination procedures, disinfection techniques, and safe handling of biohazardous materials.

Yes we handle both residential and commercial properties. We understand that biohazardous incidents can occur in various settings, including homes, businesses, healthcare facilities, educational institutions, and more.

Regular cleaning services typically focus on maintaining cleanliness, tidiness, and aesthetics. They involve routine tasks such as dusting, mopping, vacuuming, and surface cleaning. These services aim to remove dirt, dust, and general debris to create a visually pleasing and hygienic environment.

Biohazard remediation involves specialized cleaning and decontamination procedures to address hazardous substances, pathogens, and potentially harmful materials. Biohazardous situations can include blood, bodily fluids, mold, sewage, crime scenes, and other incidents that pose risks to human health.

We understand that biohazardous incidents and traumatic events can occur at any time, including outside of regular business hours. We strive to provide 24/7 365 availability to respond to emergencies promptly.

We prioritize environmentally friendly practices by using cleaning agents and equipment that are safe for both human health and the environment. We understand the importance of minimizing the impact on ecosystems and adhering to sustainable practices.

We often use cleaning agents that are biodegradable, non-toxic, and eco-friendly whenever possible. These agents are designed to effectively sanitize and decontaminate without compromising environmental well-being. By choosing environmentally friendly cleaning agents, they reduce the release of harmful chemicals into the air, water, and soil.

We adhere to the following practices for the disposal of biohazardous waste:

-Segregation: Biohazardous waste is carefully segregated from regular waste to prevent cross-contamination and ensure proper handling.

-Secure Containers: They use specialized, leak-proof containers that are labeled and designed specifically for biohazardous waste. These containers prevent the release of potentially harmful materials during transportation and storage.

-Transportation: Biohazardous waste is transported by licensed and authorized carriers who are trained in handling and transporting hazardous materials. They adhere to specific protocols and follow regulations to ensure safe transit.

-Licensed Facilities: Biohazardous waste is taken to licensed facilities equipped to handle the disposal of such materials. These facilities comply with all applicable regulations and have the necessary permits for biohazardous waste treatment and disposal.

-Incineration or Sterilization: Depending on the nature of the biohazardous waste, it may be incinerated or subjected to sterilization processes to ensure complete destruction of pathogens and render it safe for disposal.

Re-entry to a property following biohazard remediation depends on several factors, including the specific circumstances of the incident, the extent of the cleanup required, and the recommendations of our technicians.

We follow strict protocols to ensure that the property is thoroughly decontaminated and safe for re-entry. Our technicians conduct comprehensive testing and verification processes to determine when it is safe to return. These processes involve microbial sampling, air quality testing, and visual inspections.

In some cases, it may be safe to re-enter the property within hours or a few days. However, in more complex situations or larger-scale incidents, it may take longer for the property to be deemed safe for occupancy.

We do not provide removal of human or animal remains. We are happy to advise customers on the appropriate resources for such services.